Support - Counselor Systems INC.

We'll gladly share our "tricks of the trade", e.g. quick and easy macros and shortcuts, we've learned from over 18 years of experience working exclusively with law firms.

We recommend on-site education so that clients learn on their own systems and with their own data. To accommodate the needs of our clients we can even provide education sessions after hours and on week-ends. Customized documentation is provided that reflects the specific hardware and software configuration the firm has.

Support that is thoroughly familiar with the operational requirements of a law office is the key to your successful use of computers. An unequaled level of support is provided by our Support Service Agreement which provides on-going unlimited and unmetered hotline and Internet-based support (via GoToAssist™) specifically for law firms at a flat monthly fee. This covers normal business hours, as well as after hours and weekends as needed, and on-site support at a reasonable hourly rate.

When questions and problems arise, and they will(!), your staff will contact us directly, even after hours and week-ends. We will assume responsibility for determining whether the problem is simply an operator error or misunderstanding, a software "bug", or an actual hardware failure. If it is operator-related, we will explain how to perform the operation properly and how to recover from the error. If it is a software error, we will devise a temporary solution and will act as an intermediary on your behalf with the vendor. I think you will agree this level of support specific for law firms is unique and unmatched by local concerns.